What to Do if a Pipe Bursts

If you walk in to discover Old Faithful in your basement, the first thing you should do is shut off the main water supply to minimize flooding or the main shut off that services your pump system if you are on a well. Next, call Vortech.

We receive dozens of calls in the cold season with respect to frozen pipes both in buildings as well in the ground and often within well systems and pump houses. There is a process to restoring your water source however should there be a pipe burst here’s what we suggest.

Immediately dry out by removing as much water as possible using mops, sponges, towels, and a wet/dry vacuum. To minimize mold, mildew, and other moisture-related problems, run a dehumidifier in the space until it’s very dry.

For big messes, call your insurance agent. The good news is that most homeowners insurance covers burst pipes and the resulting water damage.

How to Thaw a Frozen Pipe

Before doing anything, shut off the water supply to that section of plumbing (or the entire house if that’s the only option) because the real trouble begins after the thaw. That’s because the frozen water may be acting as a plug, preventing water from spilling out of the cracks in your pipes. When that plug is thawed, water gushes out. It’s a good idea to be ready with a mop, bucket, and towels in case there’s a plumbing leak.

“It’s not the frozen pipes that really get plumbers’ phones ringing,” “It’s the thawing pipes that leak and spew water after a hard freeze.”

Use a space heater, heat lamp, or hair dryer to thaw the frozen length of pipe. Wrapping freezing pipes with thermostatically controlled heat tape (from $50 to $200, depending on length) is also an effective way to quickly thaw a trouble spot.

Don’t thaw pipes using a propane torch, which presents a fire risk.

These are a couple suggesting that you may wish to try on your own, failing that we are here to help when this situation occurs.

 

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  • "I cannot say enough good things about my experience with Charles and the crew at Vortech. I have used their services on two separate occasions and both times I was impressed with their professionalism and excellent customer service. This is a professional, trustworthy, and reliable company that I highly recommend to everyone. They give upfront and honest quotes. They come prepared and their work is fast, efficient, and dependable. Based on prior experience, this is not a given in this industry. So before you go with the big name alternative, consider giving Vortech a call instead. I will never call anyone else."

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    Duncan B.C.
  • "Vortech was recommended by a family member to evaluate a loss of water pressure in our home. A broken water main was determined to be the cause under the concrete slab of our home. We had three companies come and quote the job. We decided on Vortech, their approach and expertise separated them from the others and was as well most cost efficient. My husband and I were extremely pleased with the outcome and professionalism shown and as such would highly recommend their services. Fast and very organized. Excellent job."

    Dorothy Walton, RN
    Duncan B.C.
  • Choosing the right proffessional for our large home renovation, including two new bathrooms and laundry and kitchen, we went with Charles from Vortech Plumbing. New to the Cowichan Valley we had no experience with trades and felt it necessary to phone our local municipality for recommendations as well asked others in the community. Charles's name came up on several occasions. A true professional with excellent communication and patience. The job was done well within our time allowance and the quote honored. In short a pleasure to work with. Vortech Plumbing will be plumbing our new home next spring and highly recommend their services and knowledgable staff.

    Pierre Dufour
    Cowichan Valley
  • I had a serious drainage issue on my property. I called Charles from Vortech Plumbing and Drainage and he promptly assessed the situation and provided a logical and affordable solution. What a refreshing change to deal with a true and knowledgeable professional who quotes a fair price and then honors it!. No surprises and no hidden charges. The work was done quickly and to a very high standard. I will highly recommend Vortech.

    Cathal Walsh
    Duncan, B.C.
  • Sometimes you just luck out... Having just purchased a new home in Maple Bay we had the very good fortune of being steered to Vortech Plumbing by a friend. We had a drainage problem and needed it fixed. At first, we all assumed it was a simple job but as the digging got deeper and the problem became more complex we realized just how lucky we were to have Charles and his crew working on our behalf. Charles and his men were excellent; pleasant, hard working, as tidy as you can be working in mud, and always willing to explain what they were doing and why. Charles briefed us at each step of the way and made sure we were comfortable with their progress and direction. The end result was much better than we had hoped for and we're very happy with the work and the clean up. I would not hesitate to recommend Charles and Vortech Plumbing and Drainage (and already have) to anyone in need of drainage or plumbing work. The problem will be solved efficiently, effectively and with open and honest communication. Have a great day Charles.... and thank you.

    Carolyn Daley
    Maple Bay, B.C.
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